Refund and Returns Policy

  1. Eligibility for Refunds
    Define which products or services are eligible for a refund.
    Specify any conditions (e.g., unused, unopened, within a certain timeframe).
  2. Refund Timeframe
    State how long customers have to request a refund (e.g., 0 – 7 days).
    Mention any exceptions (e.g., final sale items, digital products).
  3. Refund Process
    Explain how customers can request a refund (e.g., email, form submission).
    Specify any required proof (e.g., receipt, order number).
  4. Refund Method
    Clarify whether refunds are given as original payment, store credit, or exchange.
  5. Processing Time
    Mention how long it takes to process and issue a refund.
  6. Non-Refundable Items
    List any items that are non-refundable (e.g., digital downloads, personalized items).
  7. Shipping & Handling Fees
    State whether shipping fees are refundable.
    Clarify if customers need to cover return shipping costs.
  8. Special Cases
    Address defective or damaged products.
    Mention refund policies for subscription services.
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